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Clearing Cache

SmartBuilder v3 or v4?

Please note that this is the help site for SmartBuilder version 3.

The SmartBuilder version 4 Documentation and Video Tutorials can be found in the Help menu in the tool, or view the v4 Help site.

About the Browser Cache

In order to speed up web browsing, browsers are designed to download web pages and store them on your computer in an area called the cache (pronounced cash). When you visit the same page for a second time, the browser speeds up the display time by loading the pages locally from the cache instead of downloading everything again. This sometimes results in less than current versions of web pages being displayed, along with problems on registration and authentication pages.

Sometimes it is necessary to clear the cache in order to get access to the latest code.

How to Clear the Browser Cache

Select your web browser:

Internet Explorer for Windows

To find your version of Internet Explorer, click Help, then select About Internet Explorer. If you don't see the Help menu, press Alt to reveal the menus.

Internet Explorer 6:

  • Open Internet Explorer, choose the Tools menu, and select Internet Options.
  • Select the General tab.
    1st part of step 1.
  • In the Temporary Internet files section, click Delete Files. In the window that opens, check the box next to Delete all offline content, then click OK. Depending on the number of files, this could take anywhere from a few seconds to a few minutes.
  • Click OK to save your changes.
  • To be safe we recommend you close and reopen Internet Explorer.

Internet Explorer 7:

  • Open Internet Explorer, choose the Tools menu, and select Internet Options.
  • Select the General tab.
  • In the Browsing history section, click the Delete... button.
  • Click Delete files.... A window will open that reads Are you sure you want to delete all temporary Internet Explorer files? Click Yes. (Depending on the number of files, this could take anywhere from a few seconds to a few minutes.)
  • Click OK to save your changes.
  • To be safe we recommend you close and reopen Internet Explorer.

Internet Explorer 8:

  • Open Internet Explorer, choose the Tools menu, and select Delete Browsing History.
  • Check the boxes next to Temporary Internet Files.
  • Click the Delete button.
  • To be safe we recommend you close and reopen Internet Explorer.

Firefox for Windows & Mac

Firefox 3.5x for Windows:

  • Open Firefox, select the Tools menu, and choose Clear Recent History.
  • Under Time Range to Clear drop-down menu, select Everything.
  • Select Details and check the boxes next to Cache.
  • Click Clear Now.

Firefox 3.5x for Mac:

  • Open Firefox, select the Tools menu, and choose Clear Recent History.
  • Under Time Range to Clear drop-down menu, select Everything.
  • Select Details and check the boxes next to Cache.
  • Click Clear Now.

Safari for Windows & Mac

For Windows:

  • Click the Settings button in the right-hand corner of the browser window and select Reset Safari.
  • A box will appear that reads Are you sure you want to reset Safari?
  • Make sure that the checkboxes next to Empty the Cache (Deselect any of the items you don not want to reset.)
  • Click Reset.

For Mac:

  • Open the Safari menu and select Empty Cache...
    1st part of step 1.
  • In the window that opens, click Empty (or Empty Cache) to remove the saved files.

Chrome for Windows & Mac

For Windows & Mac:

  • Click the wrench icon in the right corner of your browser toolbar.
  • Select Tools.
  • Select Clear browsing data.
  • In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  • Use the menu at the top to select the amount of data that you want to delete. Select the beginning of time to delete everything.
  • Click Clear browsing data.